Legal Document
Privacy Policy
Effective from January 1, 2025
1. Information We Collect
Name, email, and password (encrypted) provided during registration.
Uploaded photos and videos, event names, and PINs (encrypted).
Device type, browser, IP address, and usage behavior for service improvement.
Processed directly by Stripe. We do not store credit card numbers or financial data on our servers.
2. How We Use Your Information
Account management, event creation, media storage and display, payment processing.
Notifying you of important changes, service updates, and necessary alerts.
Understanding user behavior to improve features and experience (only with your consent).
Monitoring for unusual activity and preventing abuse and fraud.
3. Sharing Data with Third Parties
Database and authentication provider. Data stored in Southeast Asia region servers.
File storage provider. All photos and videos are encrypted and accessible only via time-limited URLs.
Payment processor. Payment data is governed by Stripe's privacy policy.
Used for website analytics. Only when you consent to analytics cookies.
4. Cookies & Tracking
Used for login sessions and basic website functionality. Cannot be disabled.
Google Analytics tracks aggregate usage behavior. You can opt out via the cookie banner.
5. Data Retention
Stored according to package duration: Free 14 days, Standard 90 days, Premium 180 days from event date.
Retained for the life of the account. Deleted within 30 days of account cancellation.
Retained for up to 90 days for security purposes.
6. Your Rights
You may request to view your personal data we hold at any time.
You can update your personal information from the account settings page.
You can delete your account and all data through settings, or send a request to our email.
You can download all your photos in ZIP format from the event management page.
Have a question about our Privacy Policy?
support@whimpio.com